Shipping policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days of receipt. Orders are not processed or shipped from Friday, 12 pm AEST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

[Add your shipping carriers and rates here.]

*Free shipping on orders of $99AUD or more.

All orders are shipped via Australia Post.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Fruit Dealers is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Rates will be calculated at the point of checkout.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Australia Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email:

ciao@fruitdealers.co

We will file a claim with the shipping carrier. After their investigation is complete (please allow 21 days), we will replace or refund your order.