Refund policy
Returns Policy
We want you to love what you ordered! But if something isn’t quite right, here’s how our return process works.
What You Can Return
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Return Window: You can return most items within 30 days of receiving your order.
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Condition: Please make sure the items are unused and in their original condition with packaging intact.
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Exclusions: Sorry, sale items and custom products can’t be returned.
Return Shipping
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Buyers are responsible for the return shipping costs, unless the item is damaged or faulty when it arrives.
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Damaged Products: If your product arrives damaged, let us know right away with a photo, and we’ll take care of the return or exchange at no extra cost to you.
Australia Only
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Local Returns: We currently only accept returns within Australia. Unfortunately, we don’t accept international returns at this time.
How to Return
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Get in Touch: Send us an email at ciao@fruitdealers.co with your order number and why you want to return the item.
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Return Instructions: We’ll send you all the details for sending your item back.
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Send It Back: Use a trackable shipping method to send your return, and make sure it’s packed well to avoid damage during the journey.
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Refund: Once we get your return and confirm everything’s good to go, we’ll process your refund to your original payment method.
Items sent back to us without first requesting a return will not be accepted.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Have any questions? Reach out to us at ciao@fruitdealers.co – we’re here to help!